Gartner Research

Use System Integrators' Change Management Expertise in Supply Chain Planning Software Implementation

Published: 06 October 2017

ID: G00328082

Analyst(s): Amber Salley

Summary

System integrators provide value to SCP implementations by improving stakeholder adoption through project support, structure and discipline. Supply chain leaders responsible for SCP software implementations should be aware of how SIs can help with organizational change to achieve project goals.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Create a Two-Way Communication Strategy to Engage End Users in Change
    • Don't Call It Change Management
    • Engage End Users in the Project as Early as Possible
  • Design a Training Strategy to Sustain Project Support and Facilitate Tool Adoption
    • Organizational Change Is Part of SI's Implementation Framework
    • Software Training Is an Extension of Software Vendor Services Support
  • Manage the Impact and Measurement of Progress Toward the Project's Business Goals
    • Frameworks and Templates Positively Impact ROI
    • Characteristics of Organizational Change Methodologies Can Be Exhibited by Internal Resources or Third-Party Partners
  • Review These Final Thoughts
    • Use IT and Organizational Change Resources From the Same Firm

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.