Gartner Research

Use System Integrators' Change Management Expertise in Supply Chain Planning Software Implementation

Published: 06 October 2017

ID: G00328082

Analyst(s): Amber Salley


System integrators provide value to SCP implementations by improving stakeholder adoption through project support, structure and discipline. Supply chain leaders responsible for SCP software implementations should be aware of how SIs can help with organizational change to achieve project goals.

Table Of Contents
  • Key Challenges



  • Create a Two-Way Communication Strategy to Engage End Users in Change
    • Don't Call It Change Management
    • Engage End Users in the Project as Early as Possible
  • Design a Training Strategy to Sustain Project Support and Facilitate Tool Adoption
    • Organizational Change Is Part of SI's Implementation Framework
    • Software Training Is an Extension of Software Vendor Services Support
  • Manage the Impact and Measurement of Progress Toward the Project's Business Goals
    • Frameworks and Templates Positively Impact ROI
    • Characteristics of Organizational Change Methodologies Can Be Exhibited by Internal Resources or Third-Party Partners
  • Review These Final Thoughts
    • Use IT and Organizational Change Resources From the Same Firm

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