Gartner Research

Foundational Elements to Get Right When Selecting an MSSP

Published: 11 October 2017

ID: G00341387

Analyst(s): Pete Shoard

Summary

Managed security service providers define their own service descriptions, making it difficult to directly compare them. Security and risk management leaders can use this research to recognize which service deliverables are most fundamental, helping buyers align their requirements to MSSP offerings.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Establish Service Requirements Before Engaging Providers
    • Threat Detection
    • Security Device Management
    • Vulnerability Management
  • Align Service Reporting Effectively to Identify Service Deficiencies and Inefficiencies
    • Common Overlay
    • Reporting
    • Alerting
  • Ready Your Internal Processes
  • Choose Only Providers That Commit to Regular, Fixed-Format Reporting and Alerting With SLAs
  • Identify Service Customization Requirements From the Outset
    • Key Data Points to Request
    • Measuring Service Performance

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