Gartner Research

Leverage Disciplined Vendor Scorecard Design, Delivery and Analysis to Drive Continuous Improvement

Published: 12 October 2017

ID: G00341350

Analyst(s): Edward Weinstein


Effective vendor performance is critical to delivering successful business outcomes. This research will assist sourcing and vendor management leaders in developing timely and relevant vendor performance scorecards.

Table Of Contents
  • Key Challenges



  • Lay the Groundwork for Vendor Scorecards With a Practical, Repeatable and Consistent Approach
    • Determine What Measures Will Be Tracked in Your Scorecard
    • Set Up a Simple, Unambiguous Scoring System
    • Design Scorecards That Allow for Weighting Flexibility
  • Define, Assign and Socialize the Resources, Responsibilities and Processes Required for Effective Vendor Scorecarding
    • Determine Responsible Parties
    • Survey Key Stakeholders at Planned Intervals
  • Review Scorecards at Established Intervals
    • Deliver Scorecards With Planned Periodic Frequency
    • Capture and Manage Actions and Outcomes
    • Analyze Performance Trends Over Time

Case Study

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