Customer analytics is the No. 1 planned technology investment to transform the customer experience. Data and analytics leaders must understand how real-time responses, customer journey analytics and leveraging AI are trending and will shape the future of customer experience in digital business.
Shape the Future of Customer Experience With Customer Analytics
- Key Challenges
- Meet Your Customers' Ideal Response Expectations by Evaluating Decision Response Timelines
- Build Competitive Advantage by Planning for New Analytic Techniques and Data Sources in Your Existing Customer Analytics Roadmap
- The Customer Journey Within the Organization
- The Customer Journey Across the Ecosystem Using Location and IoT Analytics
- Create a Culture of Innovation by Injecting AI Into Your Customer Analytics Investments
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