Gartner Research

Leading Through Uncertainty for CIOs

Published: 25 October 2017

ID: G00338281

Analyst(s): Elise Olding , Tina Nunno


Uncertainty is a daily challenge for CIOs and those they lead. Many of the traditional change management techniques do not work as well as CIOs might prefer. This research recommends alternate approaches CIOs can use to help their enterprises through uncertainty.

Table Of Contents


  • Extinguish the Burning Platform and Be the Firefighter, Not the Arsonist
    • Categories of Uncertainty Based on the Study of Games
    • Recognize Three Basic Human Needs That Intersect to Create High Performance
    • Counteract the Sources of Uncertainty With the Sources of High Performance
  • Create an Environment That Helps the Enterprise Adapt to Uncertainty
    • Create Comfort
    • Create Confidence
    • Create Control
  • Leading Through Uncertainty

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