Gartner Research

Market Definitions and Methodology Guide: Unified Communications and Collaboration, Worldwide

Published: 25 October 2017

ID: G00322162

Analyst(s): Daniel O'Connell , Gyanee Dewnarain, Megan Fernandez , Scott Morrison, Tom Eagle

Summary

This definition guide provides the segmentation, methodology and definitions that Gartner uses for its forecasts for unified communications and markets adjacent to UC, such as digital workplace.

Table Of Contents

What You Need to Know

Introduction

Notable Changes

Methodology

  • Demand
    • Firmographics
    • Workplace Policies
    • Business Sentiment
    • Budget
    • Enterprise Purchase Preferences
    • Features and Service Types
    • Delivery Model
    • Replacement Cycles
  • Supply
    • Regulation
    • Technology Transitions
    • Competitive Environment
    • Adjacent and Value-Added Services
    • Channel Strategies
    • Price
    • Product/Service Offerings
  • Macroeconomics and Geopolitics
  • Primary and Secondary Sources

Metrics

  • Unified Communications and Digital Workplace Reporting Metrics

High-Level Definitions and Segmentation

  • Quarterly UC and Stand-Alone Digital Workplace Forecast Segmentation
    • Quarterly UC Forecast Coverage
    • Stand-Alone Forecast Coverage
  • Quarterly UC Forecast Definitions
  • Stand-Alone Digital Workplace Definitions
  • End-User Spending Metrics
    • Quarterly UC End-User Spending Metrics
    • Stand-Alone UC and Digital Workplace End-User Spending Metrics
  • Geographical Coverage

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