Gartner Research

Digital UCaaS Will Be Led by Microservices, Dashboards and SD-WAN

Published: 30 October 2017

ID: G00341877

Analyst(s): Daniel O'Connell , Rafael Benitez, Mike Dorosh

Summary

UCaaS is now compelling for enterprises, as digital improvements in SD-WAN, microservices and dashboards increase their value proposition. UCaaS technology strategic planners should invest in these capabilities to reduce their cost structure, accelerate innovation and improve the user experience.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • SD-WANs allow UCaaS providers to reduce the WAN cost structure, minimize WAN complexity and enhance voice/video QoS across UCaaS deployments
    • Overview
    • Benefits
    • UCaaS Vendor Deployments
  • Microservice-based UCaaS architectures built on IaaS public clouds help UCaaS providers accelerate technology innovation, increase operational efficiency and reduce hurdles to global expansion
    • Overview
    • Benefits
    • UCaaS Vendor Deployments
  • UCaaS performance dashboards provide intuitive interfaces to help service providers — and their clients — identify the source, cause and locations of real-time service problems
    • Overview
    • Benefits
    • UCaaS Vendor Deployments

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.