Gartner Research

Digital UCaaS Will Be Led by Microservices, Dashboards and SD-WAN

Published: 30 October 2017

ID: G00341877

Analyst(s): Daniel O'Connell , Rafael Benitez , Mike Dorosh


UCaaS is now compelling for enterprises, as digital improvements in SD-WAN, microservices and dashboards increase their value proposition. UCaaS technology strategic planners should invest in these capabilities to reduce their cost structure, accelerate innovation and improve the user experience.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • SD-WANs allow UCaaS providers to reduce the WAN cost structure, minimize WAN complexity and enhance voice/video QoS across UCaaS deployments
    • Overview
    • Benefits
    • UCaaS Vendor Deployments
  • Microservice-based UCaaS architectures built on IaaS public clouds help UCaaS providers accelerate technology innovation, increase operational efficiency and reduce hurdles to global expansion
    • Overview
    • Benefits
    • UCaaS Vendor Deployments
  • UCaaS performance dashboards provide intuitive interfaces to help service providers — and their clients — identify the source, cause and locations of real-time service problems
    • Overview
    • Benefits
    • UCaaS Vendor Deployments

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