Gartner Research

Best-Practice Exemplar: Andalucía Health System Builds a Citizen-Centered Digital Care Ecosystem

Published: 18 October 2017

ID: G00328279

Analyst(s): Mike Jones


Across regions, healthcare policy and modernization programs seek a more integrated and affordable service delivery model facilitated by digital technology. Healthcare CIOs can use this case study to see how a regional e-health agency is evolving a citizen-centered digital ecosystem.

Table Of Contents
  • Key Challenges


  • The Andalucía Health Region
    • Background Context — Andalucía Digital Health Policy 1990-2017


  • Align CIO Leadership and IT Operations Functions by Creating and Communicating a Consistent Digital Vision Addressing Different Stakeholder Concerns on the Way
  • Ensure Clinical and Business Requirements Are Governed Through a Clinical Design Authority to Focus the Enterprise Architecture, Carefully Avoiding Siloed Solutions
  • Create an Open-Standards Environment by Establishing an Interoperability Office That Governs Integration Capability on a Functional (Not Product) Basis

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