Gartner Research

The Journey to Supplier Relationship Management Success: Step 4 — Program Governance

Published: 18 October 2017

ID: G00340674

Analyst(s): Miguel Cossio


Poor visibility and communication of benefits obtained by supplier relationship management can lead to the demise of this important initiative. Supply chain leaders should use this research to learn how to track results obtained from SRM and best practices for keeping this key initiative relevant.

Table Of Contents
  • Key Challenges



  • Establish Quarterly Business Reviews to Track Progress and Share Results With Other Functions
  • Request Supplier Feedback to Become a "Customer of Choice"
  • Avoid Traditional Sourcing Tactics to Maintain a Long-Term Relationship and Request a Similar Mindset Change From Suppliers

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