Gartner Research

Staff Metrics for Best-in-Class Providers in Global Data Center and Hybrid Infrastructure Managed Services

Published: 19 October 2017

ID: G00334274

Analyst(s): Claudio Da Rold , DD Mishra


Cognitive, commoditization, competition and cannibalization are driving major shifts in benchmarks and data center outsourcing and hybrid infrastructure management strategies. Technology product management leaders can use staff metrics data to assess their performance against key staffing criteria.

Table Of Contents
  • Key Challenges



  • Benchmark Efficiency and Effectiveness of Staff Metrics, and Drive Radical and Continuous Improvement
  • Balance On-Site and Remote, as Well as Sales and Transition/Transformation Resources, Rather Than Just Reducing Resources and Replacing Humans
  • Drive Capabilities Through Reskilling the Workforce and New Hires, While Focusing on Rapid Innovation in Modernization Projects, Customer Transitions and Managed Services

Gartner Recommended Reading

©2022 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.