Gartner Research

Staff Metrics for Best-in-Class Providers in Global Data Center and Hybrid Infrastructure Managed Services

Published: 19 October 2017

ID: G00334274

Analyst(s): Claudio Da Rold, DD Mishra

Summary

Cognitive, commoditization, competition and cannibalization are driving major shifts in benchmarks and data center outsourcing and hybrid infrastructure management strategies. Technology product management leaders can use staff metrics data to assess their performance against key staffing criteria.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Benchmark Efficiency and Effectiveness of Staff Metrics, and Drive Radical and Continuous Improvement
  • Balance On-Site and Remote, as Well as Sales and Transition/Transformation Resources, Rather Than Just Reducing Resources and Replacing Humans
  • Drive Capabilities Through Reskilling the Workforce and New Hires, While Focusing on Rapid Innovation in Modernization Projects, Customer Transitions and Managed Services

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