Gartner Research

ITScore for the Enterprise

Published: 20 October 2017

ID: G00343561

Analyst(s): Donna Scott


Enterprise IT maturity is a factor of IT's role in the organization, the effectiveness of leadership across the enterprise and the depth of IT capabilities. ITScore is a holistic toolset that takes these complexities into account and that CIOs can use to advance an enterprise's IT maturity.

Table Of Contents


Overview of Maturity Levels or Phases

  • Dimensions of the ITScore for Enterprise Executive Model
    • Strategy and Vision
    • Executive Leadership
    • Business Mindset Toward IT
    • Business and Financial Management
    • People and Skills Management
    • Technology Leadership and Management
    • Performance Management

Level Descriptions

  • Level 1: Functional
    • Characteristics
    • Recommended Actions for Improvement
    • Recommended Reading
  • Level 2: Enabling
    • Characteristics
    • Recommended Actions for Improvements
    • Recommended Reading
  • Level 3: Contributing
    • Characteristics
    • Recommended Actions for Improvement
    • Recommended Reading
  • Level 4: Differentiating
    • Characteristics
    • Recommended Actions for Improvement
    • Recommended Reading
  • Level 5: Transformational
    • Characteristics
    • Recommended Actions for Improvement
    • Recommended Reading

Summary of Changes

How to Use This Assessment

  • The "Left" Hemisphere — Enterprise ITScore Level 1 to Low Level 3
  • The "Right" Hemisphere — Enterprise ITScore Mid-Level 3 to Level 5

Gartner Recommended Reading

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