Gartner Research

Get Serious About Purchased Services Spend at IDNs

Published: 23 October 2017

ID: G00333074

Analyst(s): Anita Vila-Parrish, Eric O'Daffer

Summary

Purchased services remain a large and often untapped opportunity for savings for IDNs. New approaches to this complex area of spend make it more manageable. Supply chain leaders can use this research to expand their span of control of purchased services and capitalize on these opportunities.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Step 1: Plan — Get Buy-In to Expand Supply Chain's Span of Control and Assemble a Team
    • Staff the Purchased Service Initiative With a Team Skilled in Negotiating and Managing Process, Change Management and Analytical Abilities
  • Step 2: Categorize Spend — Prioritize Initial Focus Areas on Large Opportunities and the Challenges of Purchased Service Spend
  • Step 3: Listen to End Users — Get Feedback to Set Specifications and Identify Savings
  • Step 4: Source — Select Suppliers Who Can Meet the Service and Financial Requirements
  • Step 5: Report Ongoing — Maintain the Program With Metrics and Expand to Other Areas

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