Gartner Research

Best Practices for Change Impact Scoring

Published: 26 October 2017

ID: G00342350

Analyst(s): George Spafford , Hank Marquis


Effective change management balances speed and risk, but assessing the risks associated with a given change can be difficult. This research discusses an approach to assessing risk that I&O leaders can use to improve the value delivered by the IT change management process.

Table Of Contents
  • Key Challenges



  • Identify the Context for Change Impact Scoring
  • Use Analytics to Improve Change Success Rate
  • Identify Risk Factors to Incorporate Into a Scoring Model
  • Develop a Risk Scoring Model

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.