Gartner Research

Best Practices for Change Impact Scoring

Published: 26 October 2017

ID: G00342350

Analyst(s): George Spafford , Hank Marquis

Summary

Effective change management balances speed and risk, but assessing the risks associated with a given change can be difficult. This research discusses an approach to assessing risk that I&O leaders can use to improve the value delivered by the IT change management process.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Identify the Context for Change Impact Scoring
  • Use Analytics to Improve Change Success Rate
  • Identify Risk Factors to Incorporate Into a Scoring Model
  • Develop a Risk Scoring Model

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