Gartner Research

Infrastructure Organizational Models for Digital

Published: 01 June 2017

ID: G00345948

Analyst(s): Infrastructure and Operations Research Team


Current IT operating models at most large organizations are not optimized to adapt to digitization. To better support a digital enterprise, IT organizations are adapting a new IT operating model, which for the infrastructure function involves implementing new team structures, roles, and handoffs. Together, these changes are helping infrastructure functions increase customer-centric focus, deliver improved speed and flexibility, and create fluid role boundaries.

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