Gartner Research

CSPs Need to Rethink Their Structure to Sell and Operate a Winning MMS Proposition

Published: 27 October 2017

ID: G00334670

Analyst(s): Pablo Arriandiaga , Lisa Unden-Farboud , Harsha Shetty


CSPs are struggling to sell and operate a winning managed mobility services proposition in a competitive and crowded market. Technology business unit leaders should invest in professional services and proactive technical support to upsell, as well as capture the currently undecided 25% of buyers.

Table Of Contents
  • Key Challenges



  • Leverage Consultants and Subject Matter Experts to Create a Successful MMS Proposition
  • Proactive Issue Resolution Is the Key to Successful MMS Operations

Case Study

  • Vodafone Global Enterprise


  • MMS Components
  • Typical Supporting Roles for Sales
  • Consultant Role Types

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