Gartner Research

The Monitoring Metrics IT Operations Should Report On

Published: 27 October 2017

ID: G00338465

Analyst(s): Vivek Bhalla , Will Cappelli , Pankaj Prasad


Infrastructure, network and application domains offer a wealth of tempting metrics. This research explains how I&O leaders can identify a manageable selection of metrics that deliver a holistic view of their service and application environments and enable ongoing monitoring and optimization.

Table Of Contents
  • Key Challenges



  • Balance Quantitative, Device- and Traffic-Oriented Metrics With Qualitative Metrics Focused on the End User
  • Determine the Causal Dependence of One Metric on Another
  • Manage the Number of Metrics Tracked

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