Gartner Research

The Monitoring Metrics IT Operations Should Report On

Published: 27 October 2017

ID: G00338465

Analyst(s): Vivek Bhalla, Will Cappelli, Pankaj Prasad

Summary

Infrastructure, network and application domains offer a wealth of tempting metrics. This research explains how I&O leaders can identify a manageable selection of metrics that deliver a holistic view of their service and application environments and enable ongoing monitoring and optimization.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Balance Quantitative, Device- and Traffic-Oriented Metrics With Qualitative Metrics Focused on the End User
  • Determine the Causal Dependence of One Metric on Another
  • Manage the Number of Metrics Tracked

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.