Gartner Research

Three-Year Roadmap for IT Financial Management Maturity

Published: 07 November 2017

ID: G00338313

Analyst(s): Jim McGittigan , James Anderson, Robert Naegle


CIOs and their teams often struggle to create and build momentum in IT financial management due to unclear mandates and a lack of stakeholder buy-in or sustained resource commitment. The key to success is articulating a vision, a time frame and tangible activities for the delivery of ITFM concepts.

Table Of Contents


  • Year 1
    • Cost Optimization
    • Benchmarking
    • Investment Governance
  • Year 2
    • Cost Transparency
    • Chargeback/Showback
    • Align Costs to Applications or Evolve IT Services Portfolio
    • Align Processes, Tools and Metrics
  • Year 3
    • IT Investment Strategy
    • Business Value Metrics/KPIs
    • Stakeholder Communications
  • Conclusion and Additional Considerations

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