Gartner Research

Map I&O Automation Functions and Requirements to Develop a Successful Tool Strategy

Published: 09 November 2017

ID: G00327439

Analyst(s): Christopher Little , Robert Naegle


To effectively initiate and support the growth of infrastructure and operations automation initiatives, I&O leaders need to build a capabilities map of current automation functionalities, as well as identify requirements to make appropriate tool purchases.

Table Of Contents
  • Key Challenges



  • Identify I&O Automation Capabilities and Build an Automation Tools Map
    • IT Task Automation
    • IT Service Automation
    • Business Service Automation
  • Identifying Unmet Needs as Highlighted in the I&O Automation Tools Map
  • Systematically and Strategically Add Automation Tools

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