Gartner Research

How to Create Effective Scorecards for Assessing and Diagnosing Logistics Performance

Published: 13 November 2017

ID: G00327975

Analyst(s): Lisa Callinan , David Gonzalez , Greg Aimi


Companies often struggle to design the right scorecards to help them assess and diagnose comprehensive logistics performance. Supply chain leaders in logistics should use this research to help design a set of tiered, operational scorecards that drive ongoing logistics improvement.

Table Of Contents
  • Key Challenges



  • Step1: Identify the Primary Information Consumer and Their Intended Usage
  • Step 2: Use Metrics Categories for Organization, Simplification and Representation
  • Step 3: Align Metrics With the Proper Scorecard Tiers
    • Tier 1 — Executive Level
    • Tier 2 — Logistics Leadership Level
  • Step 4: Implement and Improve Your Scorecards

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