Gartner Research

Upgrade Quality for Digital Demands

Published: 11 April 2017

ID: G00347570

Analyst(s): CIO Research Team

Summary

By creating a delivery environment in which quality is a culture, quality depends on customer context, and quality is as effortless as possible, organizations can ensure solution development remains high quality despite new demands for speed, technological complexity, and distributed development.

Table Of Contents

Digitization’s New Demands on Quality

10 Principles to Upgrade Quality for Digital Demands

Principle 1: Define what a culture of quality means in a fast-paced, digital environment

Principle 2: Actively identify and address the behavioral causes of good and bad quality

Principle 3: Promote and reward quality ownership across development teams

Principle 4: Triage testing efforts based on the risk to business capabilities

Principle 5: Help business partners define their expectations for quality

Principle 6: Consider quality from the perspective of the customer journey

Principle 7: Invest in quality improvements that have a significant impact on customer experience

Principle 8: Streamline the handoffs involved in quality governance

Principle 9: Make testing as effortless as possible

Principle 10: Include quality champions in solution design

High-Quality Delivery for the Digital Environment

Endnotes

About This Research

Recommended by the Authors

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