Published: 11 April 2017
Analyst(s): CIO Research Team
By creating a delivery environment in which quality is a culture, quality depends on customer context, and quality is as effortless as possible, organizations can ensure solution development remains high quality despite new demands for speed, technological complexity, and distributed development.
Digitization’s New Demands on Quality
10 Principles to Upgrade Quality for Digital Demands
Principle 1: Define what a culture of quality means in a fast-paced, digital environment
Principle 2: Actively identify and address the behavioral causes of good and bad quality
Principle 3: Promote and reward quality ownership across development teams
Principle 4: Triage testing efforts based on the risk to business capabilities
Principle 5: Help business partners define their expectations for quality
Principle 6: Consider quality from the perspective of the customer journey
Principle 7: Invest in quality improvements that have a significant impact on customer experience
Principle 8: Streamline the handoffs involved in quality governance
Principle 9: Make testing as effortless as possible
Principle 10: Include quality champions in solution design
High-Quality Delivery for the Digital Environment
About This Research
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