Gartner Research

Making Cash King: Optimize the Order-to-Cash Process

Published: 16 November 2017

ID: G00317181

Analyst(s): Beth Coppinger

Summary

Improving the efficiency of the overall order-to-cash process results in faster collections, stronger working capital turns and superior customer experience. Supply chain leaders responsible for customer fulfillment should focus on master data, terms of sale and automation to optimize cash flow.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Review, Correct and Apply Ongoing Governance to Master Data
  • Implement and Enforce Terms of Sale
    • Differentiate Requirements by Tier
    • Hold Customers Accountable
  • Automate the Order-to-Cash Process to Improve Cash Flow and Reduce Costs

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