Gartner Research

Open Source Change: Driving Organizational Change in the Digital Era

Published: 21 August 2017

ID: G00346407

Analyst(s): CIO Research Team

Summary

As work becomes more interdependent and change becomes more frequent, a new approach is required to ensure IT change is managed to successful outcomes.

Table Of Contents

Key Findings

Recommendations

What is Open Source Change?

1. Involve Employees in Decisions about Change Strategy

2. Use “Talk”, Rather than “Tell” Communications

3. Understand and Optimize the Cumulative Impact of Change

4. Develop a Communications Feedback Loop

Conclusion

About This Research

Recommended by the Authors

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