Gartner Research

Survey Analysis: Top Digital SCM Take-Aways From Gartner's 10th Annual SCM Technology User Wants and Needs Study

Published: 07 November 2017

ID: G00335446

Analyst(s): John Johnson , C. Klappich


For 10 years, Gartner has surveyed supply chain professionals about their technology wants and needs to better understand their IT strategies, investments and supply chain maturity. A key take-away for supply chain leaders is IT is a strategic differentiator for higher maturity organizations.

Table Of Contents

Survey Objective

Data Insights

  • How Technology Helps Elevate Supply Chain Maturity and Performance
  • Underperforming Supply Chains Are Plagued by Culture and Managerial Issues
  • How Companies Allocate Technology Investments Is Vital to Reaching the Highest Maturity Levels
  • Why Companies Invest in Supply Chain IT Is as Important as What They Invest In
  • Foster Strong Relationships With IT to Grow Maturity and Improve Performance
  • Methodology

Gartner Recommended Reading

  • Stage 1: React
  • Stage 2: Anticipate
  • Stage 3: Integrate
  • Stage 4: Collaborate
  • Stage 5: Orchestrate

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