Gartner Research

Successfully Drive Change by Focusing on Your Emotional Intelligence

Published: 09 November 2017

ID: G00341594

Analyst(s): Pam Fitzpatrick , Samantha Searle , John Johnson


Emotional intelligence is directly related to success at work. Chief supply chain officers should evaluate their EI to improve their self-awareness and, in turn, their ability to better understand staff and lead them through change.

Table Of Contents
  • Key Challenges


  • The Supply Chain Environment
  • Using the Goleman Framework to Improve Emotional Competency


  • Evaluate Your EQ to Become a Self-Aware and Credible Leader
  • Regulate Your Emotions to Become Effective at Leading Supply Chain Change
  • Select EI Providers Based on How They Measure EI

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