Gartner Research

What ERP Application Leaders Must Do to Succeed With Mode 2

Published: 10 November 2017

ID: G00335911

Analyst(s): Paul Schenck , Pat Phelan


Organizations are adopting bimodal IT work styles for a variety of deliverables including ERP deployment, upgrade and support. Postmodern ERP leaders can use these best practices to succeed with Mode 2 in the ERP domain.

Table Of Contents
  • Key Challenges



  • Identify When Mode 2 Is Suitable for ERP Initiatives, and When It's Not
  • Be Prepared to Work With New Partners in the ERP Ecosystem; Ensure All Partners Are Suitable for Your Mode 2 Project
  • Develop or Acquire Skills That Are Key to Your Mode 2 Success and Variably Source These From Within IT and the Business
  • Modify Your ERP Governance Processes and Framework to Facilitate Rather Than Impede Mode 2 Success

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