Gartner Research

Toolkit: Digital Transformation of Customer Service

Published: 10 November 2017

ID: G00324719

Analyst(s): Simon Bailey


This Toolkit defines digital business, digital ecosystems and details choices in digital technology that are of most interest to supply chain leaders focused on customer service. It communicates to stakeholders the definition and choices of digital technologies for customer service.

Table Of Contents

When to Use

Downloadable Attachments

  • Question 1 — Do You Know Your Customers Well Enough to Support Solution-Centric Business Models?
  • Question 2 — Does Your Company Have the Right Mindset to Embrace Multiparty Collaboration?
  • Question 3 — Which Digital Technologies Are Available That Can Help Improve Customer Service?

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