Gartner Research

Critical Capabilities for Content Services Platforms

Published: 13 November 2017

ID: G00321588

Analyst(s): Karen Hobert , Michael Woodbridge , Gavin Tay


A content services platform is the foundation of a content services strategy, providing a broad set of capabilities for managing content and putting it to effective use. Application leaders of CSP programs can use this research to identify best-fit solutions for their content services initiatives.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Alfresco
    • Box
    • Comarch
    • DocuWare
    • Everteam
    • Fabasoft
    • Hyland
    • IBM
    • iManage
    • Laserfiche
    • M-Files
    • Micro Focus (HPE Software)
    • Microsoft
    • Newgen Software
    • Nuxeo
    • Objective
    • OpenText (Content Suite)
    • OpenText (Documentum/LEAP)
    • Oracle (Content and Experience Cloud)
    • Oracle (WebCenter)
    • SER Group
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Document Capture/Ingestion
    • Classification/Categorization
    • Insight Engine
    • Content Security
    • Governance/Certifications
    • Mobility
    • Integration/Interoperability
    • Social/Collaboration
    • BPM/Rule Engine
    • Analytics/BI
  • Use Cases
    • Personal and Team Productivity
    • Records Management and Compliance
    • Process Applications
    • Content Ecosystem
    • Digital Transformation
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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