Gartner Research

What Is an I&T Operating Model, and How Do You Accelerate Its Design Process?

Published: 14 November 2017

ID: G00342071

Analyst(s): Simon Mingay, Ian Cox


This research introduces Gartner's I&T operating model framework and a set of operating model patterns. CIOs can use this framework to accelerate the design process and provide a narrative for communicating the change.

Table Of Contents


  • Understand the Fundamentals of I&T Operating Models
  • Use the Business Model and Strategy as the Basis for Optimizing the I&T Operating Model
    • Business Model and Strategy Set the Context for Designing the I&T Operating Model
    • The Five Operating Model Patterns
    • The Operating Model Components for the Patterns
  • Summary

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