Gartner Research

Strategic Automation Decision Framework Accelerates Journey From RPA to AI for Healthcare Payer Transformation

Published: 14 November 2017

ID: G00345609

Analyst(s): Mandi Bishop


Automation serves a key role in payers' digital transformation by freeing resources for product innovations that drive consumer engagement and health value. This decision framework arms CIOs with a roadmap and business case for their journey from robotic process automation to AI.

Table Of Contents


  • No Payer Has Achieved Enterprisewide Automation — Yet All Payers Are Trying
  • Companies Are Making the Case for AI — Payers Must, Too
  • Automation Plays an Essential Role in Health-Value Administration
  • Customization vs. Configuration: Every Process Is Not Special
  • Gartner Tools to Identify and Prioritize Automation Opportunities
  • Estimate Automation ROI to Strengthen Your Business Case
  • Questions for Vendor Evaluation

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