Gartner Research

Supply Chain Guide to Customer Service Maturity

Published: 15 November 2017

ID: G00319750

Analyst(s): Lisa Callinan

Summary

This supply chain guide sets out Gartner's customer service maturity research. Supply chain leaders responsible for customer service can use the best practices and Toolkits listed in this guide to assess capabilities, develop competencies and build a roadmap to reach higher levels of maturity.

Table Of Contents

Analysis

Research Highlights

Gartner Recommended Reading

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