Gartner Research

Assessing AIOps Platforms for Proactive IT Operations Management

Published: 15 November 2017

ID: G00341444

Analyst(s): Joseph Antelmi


Artificial intelligence for IT operations platforms, such as those from Elastic, Splunk and Sumo Logic, combine big data and machine-learning functionality to help IT observe, filter and act on data. This document helps technical professionals assess AIOps platforms.

Table Of Contents


  • Definition of AIOps
  • AIOps Architecture
    • Architectural Options
  • Use Cases for AIOps Platforms
    • Automation
    • Monitoring
    • Service Support
    • Business Value Dashboards
  • AIOps Platform Market Trends
    • More Useful Analytics
    • Support for a Greater Variety and Volume of Data
    • More Automation Enablement
  • AIOps Platform Risks and Pitfalls
  • AIOps Capabilities
    • AIOps Platform Capabilities Comparison


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