Gartner Research

Government Shared-Service Onboarding Guide for Governance

Published: 17 November 2017

ID: G00341317

Analyst(s): Neville Cannon


Government CIOs must address five critical components to successfully onboard organizations to new or existing SSOs. This guide, one of a five-part series, covers governance, the CIO's most important and most complex challenge. Politics and expediency often undermine this crucial component.

Table Of Contents
  • Key Challenges



  • Establish Client-Based Oversight by Establishing a User Council or Board to Determine and Agree on the Overall Strategy
  • Prevent Senior Management Mandates by Engaging Them and Encouraging Their Continued Attention and Involvement
  • Use Governance to Document the Independence of the SSO's Shared-Service Decision Making to Operate in Clients' Best Interest
  • Agree On a Chargeback Rate-Card-Style Model So New Demands on the SSO Are Covered by Agreed-On Funding Arrangements

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