Gartner Research

Microsoft Unveils New SPO Product and Strategy

Published: 13 January 2003

ID: G00112453

Analyst(s): Ted Kempf, Matt Light

Summary

Microsoft officially announced the availability in North America of the Microsoft Business Solutions Professional Services Automation product, which is also known as service process optimization.

Table Of Contents
  • Event Summary
  • Two Approaches to SPO
  • Microsoft Business Solutions PSA
  • Gartner Dataquest Perspective
    • Microsoft Project 2002
    • Microsoft Project 2002 and Premier Partners Solution
    • Microsoft Business Solutions PSA

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