Gartner Research

Government Shared-Service Onboarding Guide for Staffing

Published: 17 November 2017

ID: G00341320

Analyst(s): Neville Cannon

Summary

Government CIOs must address five critical components to successfully onboard organizations to new or existing SSOs. This guide, one of a five-part series, covers the staffing issues. The staffing component is vital to help CIOs engage the staff for the journey.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Demonstrate an Understanding of the Very Real Concerns Held by Staff
  • Create a Communication Plan That Communicates Frequently and Transparently to Reassure All Organizations' Staff Groups
  • Determine the Ideal Behaviors That Must Be Exhibited by the Staff
  • Continually Assess Opportunities to Praise Staff Achievements, and Reinforce Positivity Around the New Service
  • Avoid Establishing a Critical Subculture Among Staff

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