Gartner Research

Government Shared-Service Onboarding Guide for Staffing

Published: 17 November 2017

ID: G00341320

Analyst(s): Neville Cannon


Government CIOs must address five critical components to successfully onboard organizations to new or existing SSOs. This guide, one of a five-part series, covers the staffing issues. The staffing component is vital to help CIOs engage the staff for the journey.

Table Of Contents
  • Key Challenges



  • Demonstrate an Understanding of the Very Real Concerns Held by Staff
  • Create a Communication Plan That Communicates Frequently and Transparently to Reassure All Organizations' Staff Groups
  • Determine the Ideal Behaviors That Must Be Exhibited by the Staff
  • Continually Assess Opportunities to Praise Staff Achievements, and Reinforce Positivity Around the New Service
  • Avoid Establishing a Critical Subculture Among Staff

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.