Gartner Research

Government Shared-Service Onboarding Guide for Technical Issues

Published: 17 November 2017

ID: G00341319

Analyst(s): Neville Cannon


Government CIOs must address five critical components to successfully onboard organizations to new or existing SSOs. This guide, one of a five-part series, covers the technical issues. The technical component is vital to help CIOs provide the required infrastructure changes.

Table Of Contents
  • Key Challenges



  • Determine the Current Infrastructure Architecture and Application Portfolio
  • Gain Senior Executives' and Business Management's Buy-In to Future Operations
  • Define and Agree On the Approach to Consolidation
  • Ensure That Your Communications With the Client Business Departments Are Comprehensive
  • Ensure That Change Control Procedures Reflect Equanimity Between the Client Organizations

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