Gartner Research

Run IT Like a Business by Applying the Service-Optimizing I&T Operating Model Pattern

Published: 23 November 2017

ID: G00342150

Analyst(s): Kurt Potter , Monika Sinha , Debra Curtis


Digital demands have left IT departments run as a cost center disconnected from the business. CIOs should use the service-optimizing I&T operating model to run IT like a business, becoming a trusted partner with the credibility and influence to take on a proactive, consultative role.

Table Of Contents


  • I&T Operating Model Patterns
  • The Gartner Service-Optimizing I&T Operating Model
    • Outward-Facing, Business-Centric Attributes
    • Inward-Facing, IT-Centric Attributes
  • Transitioning From the Process-Optimizing to the Service-Optimizing I&T Operating Model
    • Phase 1: Research/Plan
    • Phase 2: Educate/Pilot
    • Phase 3: Implement/Refine
  • Summary

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