Gartner Research

Automation and AI Will Slash Access Layer Downtime and the Reliance on Network Administrators

Published: 30 November 2017

ID: G00336149

Analyst(s): Vivek Bhalla, Tim Zimmerman


The intricacy of access layer network decisions and the aggravation of end-user downtime are more than IT organizations can handle. Infrastructure and operations leaders must implement automation and artificial intelligence solutions to reduce mundane tasks and lost productivity.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • IoT Device Proliferation, Coupled With Convergence of OT and Physical Site Automation, Will Lead to Upgrades of LAN Configurations
  • Increasing End-User Downtime and Lost Productivity Are Forcing Enterprises to Move to AIOps Platforms
  • Emergence of AI, ML and AIOps in the Access Layer Will Allow I&O Leaders to More Effectively Address Complex Issues

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