Gartner Research

Lessons From Early AI Projects

Published: 20 December 2017

ID: G00328115

Analyst(s): Whit Andrews , Jim Hare


Artificial intelligence is just starting to become useful to organizations. Pioneers offer valuable lessons and perspectives for enterprise architecture and technology innovation leaders embarking on pilots and more formal AI efforts.

Table Of Contents
  • Key Challenges



  • Aim for Fairly "Soft" Outcomes, Such as Improvements to Processes, Customer Satisfaction, Products and Financial Benchmarking
  • Focus on Worker Augmentation, Not Worker Replacement
  • Plan for the Transfer of Knowledge From External Service Providers and Vendors to Enterprise IT and Business Workers
  • Choose AI Solutions That Offer Means of Tracking and Revealing AI Decisions

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.