Gartner Research

Predicts 2018: IT Operations

Published: 04 December 2017

ID: G00342379

Analyst(s): Chris Matchett , Robert Naegle , Kenneth Gonzalez , Will Cappelli , Hank Marquis , Terrence Cosgrove , Pankaj Prasad , Rich Doheny , Colin Fletcher


Successful infrastructure and operations organizations will implement vastly different roles and technologies during the next five years. I&O leaders must identify the changes on the horizon, as well as the skills, technologies and processes that will be required to ensure I&O's continued relevance.

Table Of Contents


  • What You Need to Know
  • Strategic Planning Assumptions
  • A Look Back

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