Gartner Research

Projecting, Monitoring and Measuring Business Value

Published: 21 January 2003

ID: G00112646

Analyst(s): Kathy Harris

Summary

Enterprises perennially search for reliable methods to project, monitor and measure the performance of IT and other business initiatives. Gartner defines a straightforward process model and techniques to operationalize it.

Table Of Contents
  • Management Summary
  • Overview and Definition of the Five Processes
    • Process 1: Define Value Objectives
    • Process 2: Establish Business Performance Goals
    • Process 3: Measure TVO of Individual Initiatives
    • Process 4: Develop Performance Scorecards
    • Process 5: Assess Results and Adjust the Process Model
  • Conclusions
  • Acronym Key

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