Gartner Research

Market Guide for Secure Instant Communications

Published: 18 December 2017

ID: G00314063

Analyst(s): Gregg Pessin , Dionisio Zumerle


Regulatory compliance and privacy-invading mobile apps are becoming the primary driver for securing and archiving voice and text. Security and risk management leaders must prioritize integration and usability for secure and compliant instant communications over iOS, Android and desktop systems.

Table Of Contents

Market Definition

Market Direction

  • Enterprise Capabilities Are Still Limited by App and Device Platforms
    • Use Cases Become More Complex
    • Offerings Strive to Increase Appeal and Adoption

Market Analysis

  • Confidentiality
  • Compliance
  • Overlap With Other Solutions

Representative Vendors

  • Other Vendors

Market Recommendations

Gartner Recommended Reading

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