Gartner Research

Use Third-Party Solutions to Fill Backup and Data Recovery Gaps in Office 365

Published: 18 December 2017

ID: G00328055

Analyst(s): Ray Schafer


Microsoft Office 365's integrated backup functions do not always enable data recovery in situations that users encounter. In fact, the Office 365 SLA does not address data recovery. This document helps technical professionals choose a backup solution that can better protect against data loss.

Table Of Contents


  • Limitations of Office 365's Native Backup and Recovery Protection
    • Exchange Online
    • SharePoint Online
    • OneDrive for Business
  • Don't Follow the Crowd — Back Up Your Important Data
  • Backup as a Service vs. Enterprise Backup
    • Backup as a Service (Type I) Vendor Solutions
    • Enterprise Backup (Type II) Vendor Solutions
  • Differentiating Third-Party Capabilities for Office 365 Backup Solutions
    • Nine Mandatory Capabilities
    • Eight Desirable Properties
  • Define Your Organization's Office 365 Backup and Recovery Requirements
  • Evaluate Office 365 Backup Vendors, and Select a Solution



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