Gartner Research

Forecast Analysis: Internet of Things — Services, Worldwide, 2017 Update

Published: 28 December 2017

ID: G00347580

Analyst(s): Denise Rueb , Peter Middleton


IoT promises significant service prospects in the professional OT, consumer and connectivity domains, but these differ in scale and growth. Technology strategic planners must choose target markets carefully and focus on hardware profitability, while maximizing the potential for recurring revenue.

Table Of Contents
  • Overview
  • Companion Documents

Forecast Data

Market Impact

  • IoT Service Forecast: Professional Services Segment Remains the Biggest Opportunity
  • Incremental Connectivity Service Segment Will Remain Relatively Small
  • Consumers Will Stay With Free Apps Most of the Time
  • Manufacturing and Natural Resources Drives Significant Service Spending



  • Consumer Services
  • Professional IoT-OT Services
  • Connectivity Services

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