Gartner Research

Magic Quadrant for Managed Workplace Services, Europe

Published: 03 January 2018

ID: G00324690

Analyst(s): Claudio Da Rold , David Groombridge , Federica Troni , Nikos Drakos

Summary

Increasingly, organizations recognize that next-generation MWS are crucial to increase staff engagement, drive productivity and enable digital benefits. Gartner profiles 15 leading providers to enable sourcing and vendor management leaders to select the right partner in this rapidly changing market.

Table Of Contents

Market Definition/Description

  • Definition: European Countries

Magic Quadrant

  • Vendor Strengths and Cautions
    • Atos
    • Capgemini
    • Cognizant
    • Computacenter
    • DXC Technology
    • Fujitsu
    • Getronics
    • HCL Technologies
    • IBM
    • NTT Data
    • Stefanini
    • TCS
    • T-Systems
    • Unisys
    • Wipro
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
    • Service Capabilities
    • Overall Viability (Business Unit, Financial, Strategy, Organization): Financials
    • Sales Execution and Pricing
    • Market Responsiveness and Track Record
    • Marketing Execution
    • Customer Experience
    • Operations
  • Completeness of Vision
    • Market Understanding
    • Marketing Strategy
    • Sales Strategy
    • Offering Strategy
    • Business Model
    • Vertical/Industry Strategy
    • Innovation
    • Geographic Strategy
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players

Context

  • Evaluate Gartner's Vendor Positioning to Find Candidates That Meet Your Specific Requirements

Market Overview

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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