Gartner Research

Forecast Analysis: IT Services, Worldwide, 4Q17 Update

Published: 03 January 2018

ID: G00343376

Analyst(s): TJ Singh , Chrissy Healey , Neil Barton , Dean Blackmore , Patrick Sullivan , Gregor Petri , Ed Anderson , David Ackerman , Brendan Williams , Susan Tan , Sandra Notardonato , Twiggy Lo , Sid Nag , Susanne Matson , Cathy Tornbohm , Fred Ng, Helen Huntley , Colleen Graham , Arup Roy , Christine Tenneson


The worldwide IT services market is forecast to grow by 5.5% in U.S. dollars (4.4% in constant currency) in 2018. Technology strategic planners need to prepare for the increasing impact of intelligent automation and hyperscale cloud as key forces shaping future spending.

Table Of Contents
  • Overview
  • Companion Documents

Forecast Data

Market Impact

  • Consulting and Implementation
  • ITO
  • BPO
  • Product Support Services


  • Consulting and Implementation
  • ITO
  • BPO

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