Published: 04 January 2018
ID: G00341988
Analyst(s): Roger Williams, Kenneth Gonzalez, Victoria Barber, Douglas Laney
Inaccurate configuration item data in an IT service view CMDB can delay incident resolution and degrade change quality. I&O leaders must address data ownership, data model scope, systems of record and IT change management gaps to sustainably improve configuration item data quality.
Introduction
Analysis
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