Published: 03 January 2018
ID: G00342874
Analyst(s): Olive Huang, Michael Maoz
With AI, chatbots, mobile messaging and IoT on the rise, customer service and support technologies are recognized by application, business and IT leaders as increasingly essential to customer experience. This Hype Cycle helps IT leaders assess the maturity and risks of these technologies.
报告摘录
Hype Cycle for CRM Customer Service and Customer Engagement, 2017
Analysis
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