Published: 05 January 2018
Summary
Digital business is challenging the operating models of CSPs that have been optimized for quality and reliability, and now need to be redesigned for agility, speed and innovation. We advise CIOs on how to approach change, delivery, optimization, measuring and innovation for their digital business.
Included in Full Research
- Top Challenges and How Gartner Can Help
- How do you
change
your operating model, culture and organization to create value in the platform-enabled economy?
- How do you
deliver
and implement
a digital delivery platform that can scale for the digital ecosystem?
- How do you
optimize
your internal operations and external relationships with a broad set of partners?
- How do you
measure
the progress and outcomes of your digital journeys and adjust accordingly?
- How do you
innovate
for value creation, as well as for operational excellence?