Gartner Research

Operating the CSP Digital Delivery Platform Primer for 2018

Published: 05 January 2018

ID: G00343985

Analyst(s): Mentor Cana , Neil Osmond


Digital business is challenging the operating models of CSPs that have been optimized for quality and reliability, and now need to be redesigned for agility, speed and innovation. We advise CIOs on how to approach change, delivery, optimization, measuring and innovation for their digital business.

Table Of Contents



  • Top Challenges and How Gartner Can Help
    • How do you change your operating model, culture and organization to create value in the platform-enabled economy?
    • How do you deliver and implement a digital delivery platform that can scale for the digital ecosystem?
    • How do you optimize your internal operations and external relationships with a broad set of partners?
    • How do you measure the progress and outcomes of your digital journeys and adjust accordingly?
    • How do you innovate for value creation, as well as for operational excellence?

Related Priorities

  • Suggested First Steps
  • Essential Reading

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