Gartner Research

Forecast Analysis: Unified Communications, Worldwide, 4Q17 Update

Published: 09 January 2018

ID: G00322160

Analyst(s): Megan Fernandez , Daniel O'Connell , Tom Eagle , Scott Morrison, Brandon Medford , Gyanee Dewnarain


Global spending on unified communications will grow at a 3% CAGR in current U.S. dollars to reach $44.2 billion in 2021. Technology strategic planners must plan for a more bundled, AI-driven future in the UC market.

Table Of Contents
  • Overview
  • Companion Documents

Forecast Data

Market Impact

  • Exchange Rate Impact
  • Artificial Intelligence Impact
  • Embedded Audio Impact


  • Supply
    • Provider/Technology Offerings
  • Demand
    • Replacement Cycles
    • End-User Preferences

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